Dispute Resolution Policy

Effective Date: October 21, 2025

Contact and review

If you have a concern about an order or our service, email Serve@okbuyonline.com with your order number, a description of the concern, the outcome you are seeking, and relevant supporting information. Please do not send unnecessary sensitive information.

We will review the available order, payment, shipment, and customer-service records. We may request additional information reasonably necessary to understand the issue and will explain our proposed resolution by email. Our review does not extend a statutory refund deadline.

Available resolutions

Depending on the issue, an appropriate resolution may include an order correction, replacement, return, refund, or another remedy required by law. Shipping and return issues are handled consistently with our published policies and mandatory consumer rights.

If you disagree with our decision, reply and ask for a further review, explaining any additional facts or evidence. We will reconsider the information and explain the outcome.

Other remedies remain available

This process is voluntary. It does not prevent you from contacting PayPal, your card issuer, a consumer protection authority, or a court with jurisdiction. It does not pause payment-provider deadlines or legal limitation periods. We do not require you to withdraw a legitimate complaint or waive a lawful right to receive a refund that is owed.

Any mediation is voluntary and requires both parties' agreement. This policy does not impose mandatory arbitration, an exclusive foreign court, or a waiver of class proceedings.

Customer Service Hours: Monday–Sunday, 8:00 AM–5:00 PM U.S. Eastern Time (ET).
Email: Serve@okbuyonline.com